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Frequently Asked Questions

Frequently Asked Questions

Maintenance

We have a thorough turn checklist to prepare your apartment before moving in.

Yes, we offer on-site maintenance to our residents.

You may submit a work order from your resident portal, or you can call our office.

All maintenance requests are responded to within 24 hours – we offer 24-hour emergency maintenance.

No, if you permit us to enter, and all pets are secured for our entry.

Amenities

Our community offers free daily bike rentals, a fitness membership to Crunch fitness, laundry facilities, and pet stations throughout our community.

Yes, off-street parking is available to our residents. And we have reserved parking as well.

Yes, we are pet-friendly!

Yes, there is a one-time pet fee and monthly pet rent.

Yes, we do. Contact our leasing office for more information.

Yes, we do. Contact our leasing office for more information.

Admin

Appointments are preferred, but we welcome walk-ins.

You can pay online via the resident portal and WIPS or in the office with a personal check.

No, your security deposit is not transferred to the new community. You will need to provide a new security deposit for your new unit

Location

We are located near plenty of shopping, dining, major highways, schools, and businesses.

The Collection of Historic Richmond is a part of the Richmond City Public School District.

Didn't find an answer?

Our team is always ready to answer your questions.